{"id":23381,"date":"2025-04-03T23:15:00","date_gmt":"2025-04-03T21:15:00","guid":{"rendered":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/?p=23381&#038;preview=true&#038;preview_id=23381"},"modified":"2025-04-07T09:03:37","modified_gmt":"2025-04-07T07:03:37","slug":"visite-du-crc-de-la-macif","status":"publish","type":"post","link":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/visite-du-crc-de-la-macif\/","title":{"rendered":"\u00c9coGest Lyon : Visite du CRC de la Macif"},"content":{"rendered":"<p><strong>H. Specty \u2013 C. Rigaill (BTS NDRC Lyc\u00e9e H. D\u2019Urf\u00e9 \u00e0 St \u00c9tienne)<\/strong><\/p>\n<h2>Visite du CRC sinistres et commercial de la Macif, \u00e0 Andr\u00e9zieux-Bouth\u00e9on, par l\u2019ensemble de nos \u00e9tudiants en BTS NDRC !<\/h2>\n<p>Nos \u00e9tudiants en BTS NDRC 1\u00e8re et 2nd ann\u00e9e ont eu l&rsquo;opportunit\u00e9 de visiter le Centre de Relation Client (CRC) de la Macif. Cette immersion leur a permis de mieux comprendre les enjeux et les r\u00e9alit\u00e9s du m\u00e9tier de t\u00e9l\u00e9conseiller en assurance ainsi que l&rsquo;organisation d&rsquo;un centre de relation client \u00e0 distance.<\/p>\n<h2>Les objectifs pour nos \u00e9tudiants<\/h2>\n<ul>\n<li>D\u00e9couvrir les m\u00e9tiers et les comp\u00e9tences cl\u00e9s des t\u00e9l\u00e9acteurs et conseillers client (Commercial vs Sinistre)<\/li>\n<li>Comprendre les outils et techniques utilis\u00e9s pour g\u00e9rer la relation client \u00e0 distance<\/li>\n<li>Appr\u00e9hender l&rsquo;importance de la satisfaction et de la fid\u00e9lisation client (Indicateurs, tableaux de bord)<\/li>\n<li>\u00c9changer avec des professionnels et poser des questions sur leurs exp\u00e9riences.<\/li>\n<\/ul>\n<p>Cette visite enrichissante s&rsquo;inscrit pleinement dans leur formation, leur permettant d\u2019associer th\u00e9orie et pratique afin de mieux appr\u00e9hender leur futur m\u00e9tier.<\/p>\n<p>Un grand merci \u00e0 la Macif pour leur accueil et le partage d\u2019exp\u00e9rience avec nos \u00e9tudiants ! \ud83d\udc4f<\/p>\n","protected":false},"excerpt":{"rendered":"<p>H. Specty \u2013 C. Rigaill (BTS NDRC Lyc\u00e9e H. D\u2019Urf\u00e9 \u00e0 St \u00c9tienne) Visite du CRC sinistres et commercial de la Macif, \u00e0 Andr\u00e9zieux-Bouth\u00e9on, par l\u2019ensemble de nos \u00e9tudiants en BTS NDRC ! Nos \u00e9tudiants en BTS NDRC 1\u00e8re et 2nd ann\u00e9e ont eu l&rsquo;opportunit\u00e9 de visiter le Centre de Relation Client (CRC) de la [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":23383,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[286],"tags":[657],"class_list":["post-23381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-bts-nrc-ndrc","tag-bts-ndrc"],"_links":{"self":[{"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/posts\/23381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/comments?post=23381"}],"version-history":[{"count":4,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/posts\/23381\/revisions"}],"predecessor-version":[{"id":23468,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/posts\/23381\/revisions\/23468"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/media\/23383"}],"wp:attachment":[{"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/media?parent=23381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/categories?post=23381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecogestion-legt.enseigne.ac-lyon.fr\/legt\/wp-json\/wp\/v2\/tags?post=23381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}